Privacy Policy

Lou Lothian Pottery website is owned by Lou Lothian Pottery registered at Yardley Farm, Leintwardine, Herefordshire SY7 0LL which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Lou Lothian Pottery, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Lou Lothian Pottery website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Data Protection

• I will never disclose personal data to any third parties or external organisations.

• I will keep a record of your address and contact details with the intention of sending your order from my online shop

• No credit or debit card information will be held by Lou Lothian Pottery.

• Information you enter into our order, registration, subscription, contact or any other forms or emails may be collected and stored by us so that we may contact you in relation to the nature of an enquiry or an attempted transaction, even if you do not confirm the transaction. This may be used to send operational emails to enquire as to why the purchase was not completed.

• I may collect and hold information about any contact you have with us as a visitor or customer and this may consist of:

  • Event/course registration/attendance

  • Online retail purchases

  • Details of correspondence sent to you or received from you

  • Any other information provided by yourself at the request of Lou Lothian Pottery. When I ask you to provide your personal information I will let you know why I'm are asking

• Personal information collected may include:

  • Your name, title and age

  • Postal address, email address and telephone number

  • Emergency contact details

  • Health information if relevant to the activity

• I will only retain details for as long as they are useful for Lou Lothian Pottery to contact you.

• My aim is simply to provide you with the highest level of service that I can.

Information security:

We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with any legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.